Refund Policy

01

7-Day Money-Back Guarantee

At WCIPTV, we are confident in the quality of our IPTV service. That's why we offer a 7-day money-back guarantee on all subscription plans — no questions asked.

If you are not completely satisfied with our service within the first 7 days of your subscription, you are entitled to a full refund. We believe in our service and want you to try it completely risk-free.

02

Who Is Eligible for a Refund

You are eligible for a full refund if all of the following conditions are met:

• Your refund request is submitted within 7 days of your initial subscription date
• You have not violated our Terms of Service or Acceptable Use Policy
• Your account has not been terminated due to fraudulent activity
• You contact us directly via WhatsApp or email with your subscription details

03

Non-Refundable Situations

Refunds will NOT be issued in the following circumstances:

• Refund requests submitted after the 7-day guarantee period has expired
• Accounts terminated due to violation of our Terms of Service
• Accounts found to be sharing credentials beyond the allowed connections
• Accounts used for illegal streaming, reselling, or commercial redistribution
• Cases where the service was used fraudulently or in bad faith
• Requests based on internet connectivity issues on the subscriber's end
• Requests after account renewal (renewals are not covered by the guarantee)

04

How to Request a Refund

Requesting a refund is simple. Follow these steps:

• Step 1: Contact us via WhatsApp at +33 7 56 75 67 97 or email worldcup2026@wciptv.com
• Step 2: Provide your subscription email or account username
• Step 3: State that you are requesting a refund under the 7-day guarantee
• Step 4: Our team will verify your eligibility and process the refund

You do not need to provide a reason for your refund request within the 7-day period. Our team will handle your request professionally and promptly.

05

Refund Timeline

Once your refund request is approved, the refund will be processed according to the following timeline:

• Approval: Within 24 hours of your request
• VISA / Mastercard: 3–5 business days to appear in your account
• PayPal: 1–3 business days
• Bitcoin (BTC): Within 24 hours to your provided wallet address
• USDT: Within 24 hours to your provided wallet address

Please note that banking processing times may vary. If you have not received your refund within the stated timeframe, contact us and we will investigate immediately.

06

Partial Refunds

WCIPTV does not offer partial refunds for unused subscription time after the 7-day guarantee period has expired. This policy applies to all subscription plans — 3-month, 6-month, and 12-month.

However, we understand that exceptional circumstances can arise. In cases of prolonged service outages or technical issues on our end, we may offer:

• Service credit applied to your next renewal
• Extended subscription time at no additional cost
• A partial refund at our discretion based on the nature of the issue

Such cases are handled individually. Please contact our support team to discuss your situation.

07

Free Trial Policy

WCIPTV offers a free 24-hour trial so you can test our service before committing to any subscription plan. We strongly encourage all new users to take advantage of this free trial.

Important notes about the free trial:

• The free trial provides full access to all channels and features
• No payment information is required to start a free trial
• The free trial is available once per user
• Refund policies do not apply to free trial accounts (as no payment is made)
• To start your free trial, contact us via WhatsApp

08

Contact Us for Refunds

For refund requests or any billing-related questions, please contact us directly:

• WhatsApp (fastest): +33 7 56 75 67 97 — response within 5 minutes
• Email: worldcup2026@wciptv.com — response within 1-2 hours

Our support team is available 24/7, 365 days a year. We are committed to resolving all refund requests quickly and fairly.